The below indicates our current Network and Service Status:
CURRENT STATUS: OK (see below for any current issue items)
CURRENT ISSUES: 2025-07-29 @ 3:15 PM EST We have been advised by our upstream network provider that there is an issue at the core, impacting call quality. >> Traffic has been rerouted to alternate paths and some anycast traffic may be diverted to alternate locations. We are working with our partners to fully restore connectivity as soon as possible.
INFORMATIONAL: CallerID Name display: Due to a recent Grandstream firmware update, CallerID Name may not display. Grandstream resolved the issue in their latest firmware release. You can reprovision from the User portal at anytime or contact us.
Cisco/Linksys ATAs only: If you experience a fast-busy (congestion) when dialing out, please dial *68 (CallerID Block disable) from your phone. |
| - Phone Services (home, business, PBX)
- Device Registrations:
- TCP, UDP: OK
- TLS (proxy): OK
- Inbound Calling:
- Local Numbers: OK
- Toll Free Numbers: OK
- Outbound Calling:
- Canada, United States Numbers: OK
- International Numbers: OK
- Virtual PBX (Cloud PBX): OK
- BLF (busy lamp fields): OK
- Call Queues: OK
- Ring Groups: OK
- SIP Trunks: OK
- Inbound Calling: OK
- Outbound Calling: OK
- Billing Portal: OK
- Real Softphone (app): OK
- SMS (texting) - ** beta **:
- Inbound (Global):
- SMS Messages: OK
- SMS to Email Notification: OK
- SMS to Push Notification OK
- Outbound (Canada, USA): OK
- Outbound (International): N/A
- Support Portals:
- User Portals:
- Virtual Fax:
- Voicemail:
- Voicemail Messaging: OK
- Voicemail to Email Notifications: OK
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Our systems maintenance window is daily from 3:00 AM - 5:00 AM EST.
Outage history (past 2 years):
2025
2025-04-25 (13:55 - 15:43 EST): Outage impacting most inbound/outbound calls.
2025-04-07 (12:41 - 14:23 EST): Outage impacting most inbound/outbound calls.
2025-02-25 (17:28 - 19:45 EST): Outage impacting most inbound/outbound calls.
2025-01-16 (11:30 - 13:30 EST): Outage impacting most inbound/outbound calls.
2024
2024-01 to 2024-12: No outages
2023
2023-05 to 2023-12: No outages
Article ID: 141, Created: 10/11/2021 at 10:14 AM, Modified: Today at 2:40 AM